Job title : Customer Service Associate – International Voice

Job Description : TCS is hiring for a Voice Customer Service role in Mumbai. The role is suited for candidates with 1–3 years of relevant international customer service experience within a BPS/BPO workplace.The position involves handling International Voice processes for Banking & Cards (US and Australia) and Telecom Activation . The candidate will manage inbound customer calls, understand customer concerns, provide timely solutions, handle complaints and escalations, and ensure a positive customer experience.

Location : pune , mumbai

Experience : 1–5 yrs.

Required Skills :

- International Voice Customer Service

- Excellent Verbal & Written English Communication.

- Customer Service & Customer Handling

- Active Listening & Problem Solving

- Strong Data Entry & Basic Computer Skills

Key Responsibilities :

- Manage inbound customer calls efficiently throughout the telecom activation process.

- Communicate effectively with customers, field technicians, and internal business teams.

- Understand customer concerns through active listening and effective questioning.

- Provide timely solutions and aim for first-call resolution.

- Handle customer complaints and escalations professionally, ensuring appropriate follow-up.





- Identify vulnerable customers and take suitable action or escalate their concerns as required.

- Collaborate with relevant stakeholders to resolve complaints and track escalations through closure.
- Maintain a customer-centric approach and contribute to improving customer experience.

- Remain calm and professional while handling difficult customers and high-pressure situations.

- Ensure compliance with applicable legal, regulatory, and process requirements.

- Work collaboratively as a team member and contribute to overall team performance.

Qualifications :

- Graduate in any discipline.

- 1–3 years of relevant international customer service experience within a BPS/BPO environment.

- Experience in the telecom industry is preferred.

- Understanding of Australian and New Zealand culture and customer expectations is desirable.

- Proficiency in Microsoft Windows and basic computer applications.

- Strong and accurate data-entry skills.

- Excellent verbal and written English communication skills.

- Strong customer-service orientation, ownership, and accountability.

- Willingness to work rotational shifts, weekends, and voluntary overtime based on business requirements.

Important Points :

- Ex-TCS employees are not eligible to apply.
- PAN and Date of Birth (DOB) are mandatory for profile creation.

📌 Customer Service Associate - International (Pune)
🏢 Gratitude
📍 Pune