Role: Group Lead – Employee Benefits Operations

Location: Pune

Experience: 10 to 12 Years

Band: BPO 5

Salary: up to 17 LPA

Shift: 9 AM - 6 PM IST

Key Responsibilities:

• Spearhead the Employee Benefits Line of business

• Review claims processed by the team for correctness and completeness

• Serve as SPOC for stakeholders addressing inquiries and providing updates

• Guide the team of processors and oversee their performance

• Analyze claims to identify trends, detect potential frauds and areas of Improvements

• Diligently attend to escalation

• Publishing reports to leadership on performance metrices

• Maintain Proper documentation of processes and cross skilling of resources

• Ensure SLA’s & KPI’s are consistently met

• To have Finance & Accounting background (AP/AR)

Work Experience:





~ 10 to 15 years of experience managing Client management in the FnA background/HRO background, claim reimbursements, especially travel claims

25-40 resource (3 -4 Years minimum as a Manager)

Domain:

Accounts Payable/Accounts Receivable Reconciliation

Employee Travel Claims Processing, Reimbursement for India Market

Skills and Qualification:

• Commerce Graduate

minimum education Qualification as CA Inter passed.

• Robust Communication skills

• Analytical and Problem solving bent of mind

• Able to work under pressure to meet timelines

• Able to effectively collaborate

• Customer Centric behavior

Technical Experience

• Experience in MS Office, MS Excel, SAP

PAN and DOB are required for profile creation

Please Apply using this Link

📌 Group Lead Employee Benefits Operations (Pune)
🏢 Gratitude
📍 Pune