Role : Senior Manager, Product: Mutual Funds (App, Growth and Advisory)Location: MumbaiExperience: 5-12 yearsWhat you will do:- Own the mutual fund customer journeys on the NEO app: investing, SIP, SWP and STP, payments, portfolio view and analysis.- Find where customers drop off between intent and first order, size the problem with data, and run a steady cycle of experiments to improve conversion and repeat investing.- Identify and shape AI-led features, such as assistants, personalisation and recommendations, that help customers invest with confidence; define quality and safety checks and work with Tech, Compliance and Data to launch and improve them.- Improve customer experience on the funnel: reduce avoidable contacts and raise CSAT and NPS for mutual fund customers.- Write explicit problem statements, requirements and success measures, and work with Design, Engineering, QA, Analytics and Marketing to deliver on the quarterly plan.- Work with other product and business teams so that common building blocks are reused rather than built twice.- Bring in customer feedback, research and competitor learning,



and turn them into the roadmap.- Coach and guide junior product team members as the team grows.What you bring:- About 5 years of product management experience, with at least 2 years owning a customer-facing app or journey with measurable results.- Clear customer-journey thinking: you map the journey, find the friction and fix it with evidence.- Comfort with data: funnels, cohorts and A/B tests; able to use SQL or analytics tools such as Mixpanel, CleverTap or Amplitude on your own.- Interest in AI products and practical exposure to them: you have built or worked closely on a chatbot, recommendation, personalisation or LLM-based feature.- Understanding of customer experience measures such as contact ratio, CSAT and NPS, and how to move them.- Strong written and spoken communication; you can work with senior stakeholders, Compliance and Operations.- Graduate degree; MBA or engineering background is a plus.Good to have :- Experience in mutual funds, broking, wealth or payments, and knowledge of SIP and investment flows.- Understanding of SEBI and AMFI rules on investor communication.- Experience working with Design on mobile app UX, and with Tech on APIs and release planning. (ref:hirist.tech)

📌 Senior Manager - Product Management (Mumbai)
🏢 AP Talent search
📍 Mumbai