Job Description: Accounts Receivable (AR) Collections Associate

Job Title: Accounts Receivable (AR) Collections Associate
Job Code: 433173
Location: Gurugram
Experience: 1–5 Years
Band: BPO 1
Salary: Up to ₹7 LPA
Skill Required: AR Collections
Shift: Primarily UK Shifts; candidates must be comfortable working in rotational 24x7 shifts
Employment Type: Full-Time

Role Overview

We are looking for a motivated Accounts Receivable (AR) Collections Associate to manage customer accounts, drive timely collections, reduce aged receivables, and support overall cash flow objectives.

The ideal candidate should have a good understanding of Accounts Receivable (AR) and Order-to-Cash (O2C) processes, along with strong communication, negotiation, and analytical skills. Experience in B2B collections and working with ERP systems will be an added advantage.

Key Responsibilities

- Review and manage an allocated Accounts Receivable (AR) portfolio.

- Follow up with customers through emails and calls regarding overdue and outstanding invoices.

- Secure payment commitments (Promises to Pay – PTPs) and ensure timely follow-up.

- Monitor aging accounts and take appropriate action to reduce overdue receivables.

- Investigate and resolve invoice disputes, deductions, billing issues, and payment queries.

- Coordinate with Billing, Sales, Cash Application, and Dispute Management teams to resolve outstanding issues.

- Maintain accurate collection notes and update collection systems regularly.

- Escalate delinquent accounts in accordance with the established collection strategy.

- Conduct account reconciliations and support month-end activities.

- Prepare collection reports and support Days Sales Outstanding (DSO)



reduction initiatives.

- Achieve collection, aging, and productivity targets.

Required Skills & Competencies

- Understanding of Accounts Receivable (AR) and Order-to-Cash (O2C) processes.

- Experience in customer follow-ups and overdue invoice collections.

- Knowledge of AR aging, payment commitments, and collection strategies.

- Strong communication, negotiation, and customer-handling skills.

- Ability to investigate and resolve invoice disputes and payment delays.

- Valuable analytical and problem-solving abilities.

- Proficiency in MS Excel and reporting.

- Familiarity with ERP tools such as SAP, Oracle, JD Edwards (JDE), or similar systems.

- Strong documentation and account management skills.

Preferred Skills

- Minimum 2+ years of experience in B2B Collections or Accounts Receivable.

- Experience managing aging accounts and supporting DSO reduction.

- Exposure to account reconciliations and month-end activities.

Educational Qualifications

- Graduate in Commerce, Finance, Accounting, or a related field.

- Relevant experience in Accounts Receivable or Collections is preferred.

Experience Requirements

- 1–5 years of overall experience.

- Relevant experience in AR Collections, Accounts Receivable, or O2C operations is preferred.

Additional Information

- Location: Gurugram

- Salary: Up to ₹7 LPA

- Band: BPO 1

- Job Code: 433173

- Shift: Primarily UK shifts; flexibility to work in 24x7 rotational shifts is mandatory.

- Exclusion: Former TCS employees are not eligible to apply.

- Profile Creation: PAN and Date of Birth (DOB) are required for profile creation. These details should be collected only through the organization's approved secure recruitment process.

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