Role Overview:Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management workplace. The role involves incident management, root cause analysis, data troubleshooting, release support, and stakeholder communication.Key Responsibilities:- Monitor, analyze, and resolve production incidents within SLA.- Perform root cause analysis (RCA) for recurring/systemic issues.- Provide functional and technical troubleshooting for Eagle STAR & PACE.- Support batch processing, job monitoring, and data validation.- Handle escalations and coordinate with development and infrastructure teams.- Support release deployments and post-implementation validation.- Prepare documentation, runbooks, and knowledge articles.Technical Skills:- Strong hands-on experience with Eagle STAR (Performance, Reporting) and Eagle PACE (Data workflows, Security Master, Pricing, Transactions,



Ratings).- Oracle SQL / PL-SQL (data analysis & troubleshooting).- Experience with Eagle Data Model.- Job scheduling tools (Control-M / Autosys preferred).- Understanding of SDLC, change management, and production release processes.- Experience using ticketing tools (ServiceNow / Jira).Functional / Domain Expertise:- Investment Management / Asset Management domain knowledge.- Understanding of security reference data, pricing & corporate actions, portfolio positions & transactions, and performance measurement concepts (TWR preferred).Soft Skills:- Strong analytical & problem-solving skills.- Ability to work under tight reporting deadlines.- Good communication with business users and PM teams.- Ability to work in onshore/offshore model.Nice to Have:- Experience with FactSet or other performance systems.- Exposure to Eagle Accounting.- Experience in performance attribution environments. (ref:hirist.tech)

📌 Production Support Analyst - Eagle STAR/PACE - Investment Management (Bengaluru)
🏢 Nasugroup
📍 Bengaluru