Team Member – Spanish | International Collections

Location: Gurgaon
Experience: 1–3 Years
Language Required: Spanish
Work Mode: 100% Work From Office
Shift: 24×7 shifts, including night shifts

Job Summary

We are looking for a Team Member – Spanish to support international B2B/B2C Collections operations. The role involves handling customer accounts, following up on overdue payments, resolving payment-related queries and disputes, performing invoice reconciliation, and coordinating with internal teams.

The ideal candidate should have excellent verbal and written Spanish and English communication skills , along with prior international voice experience in collections.

Key Requirements

- Excellent verbal and written Spanish and English communication skills.

- 1–3 years of relevant experience.

- Prior experience in International Voice – B2B/B2C Collections .

- Graduation is mandatory.

- Willingness to work 24×7 shifts, including night shifts .

- Comfortable working 100% from office .

- Basic knowledge of MS Excel and reporting.

Key Responsibilities

- Make calls to customers/accounts for payment of overdue invoices within assigned buckets.

- Manage and maintain customer accounts accurately.





- Handle payment-related queries from Accounts Payable teams.

- Coordinate with internal teams such as Billing and Originations .

- Perform payment application activities.

- Handle customer disputes and drive timely resolution.

- Perform invoice reconciliation activities, including:

- Credit rebills

- Invoice splitting

- PO changes

- Adjustments as per process scope

- Prepare basic Excel-based reports and analysis for assigned inventory.

- Maintain daily task lists and complete regular TCS activities within defined timelines.

- Ensure accuracy, productivity, and adherence to process requirements.

- Maintain effective communication with customers and internal stakeholders.

Candidate Profile

The candidate should have strong Spanish and English communication skills , international voice collections experience, and the ability to handle payment follow-ups, account queries, disputes, and reconciliation activities. The candidate should also be comfortable working in a 24×7 environment and from the Gurgaon office .

Key Note

- Ex-TCS employees are not eligible to apply.

- PAN and Date of Birth (DOB) are required for profile creation.

📌 !! Team Member - Spanish (Gurgaon) (Gurugram)
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