Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate current possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

The Global Command Center (GCC) Site Reliability Engineer (I) is responsible for monitoring and supporting business-critical applications and infrastructure across hybrid and multi-cloud environments. The role provides first-level event and incident response while supporting day-to-day reliability operations, including infrastructure maintenance, certificate management, deployments, observability, and production support.

The engineer works closely with application, infrastructure, cloud, DevOps, network, and SRE teams to maintain service availability, minimize business impact, and continuously improve operational reliability.

Monitor applications, infrastructure, cloud platforms, and customer-facing services for availability, performance, and reliability.

Provide L1 production support and participate in incident and major incident response.

Support monitoring and observability using tools such as AppDynamics, Dynatrace, Datadog, Splunk, Azure Monitor, Google Cloud Operations, and ServiceNow Event Management.

Perform routine infrastructure maintenance and server patching across Azure, GCP, AWS, VMware, Windows, and Linux environments.

Manage SSL/TLS certificates, including monitoring, renewal, installation, validation, and expiration prevention.

Execute and validate application deployments following established change and release processes.

Support Operational Readiness Reviews by validating monitoring, alerting, runbooks, escalation paths, and support procedures.





Identify recurring incidents, monitoring gaps, and operational risks and contribute to service improvements.

Support automation of repetitive operational tasks using PowerShell, Python, Bash, or APIs.

Bachelor's degree in Computer Science, IT, Engineering, or related field, or equivalent experience.

- 0-2 years of experience in Event Management, Production Support, SRE, NOC/Command Center, DevOps, or Infrastructure Operations.
- Working knowledge of Azure, GCP, and/or AWS.
- Understanding of monitoring, incident management, server administration, networking, SSL/TLS certificates, and deployment processes.
- Familiarity with Windows and/or Linux environments.
- Ability to work effectively in a 24x7 shift-based support environment.

Experience with enterprise monitoring/observability and ITSM tools.

Basic scripting knowledge in PowerShell, Python, or Bash.

Azure, GCP, or AWS certification is a plus.

Success will be measured through effective event detection and response, service availability, reduction in MTTD/MTTR and recurring incidents, monitoring effectiveness, successful certificate renewals and deployments, infrastructure maintenance compliance, automation adoption, and reduced customer impact.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility.

📌 Site Reliability Engineer (ServiceNow)- Hybrid Working (Secunderabad)
🏢 NCR Voyix
📍 Secunderabad