Technical Support Specialist Department : Customer Experience
Since 2017, ClickPost has been the post-purchase intelligence platform that turns logistics complexity into a competitive advantage for the world's leading retailers, including Walmart, Nykaa, Mars, Adidas, Bluestone, GIVA, Kapiva, and 450+ brands across India, Southeast Asia, the Middle East, and North America. Through a single API, our platform manages tracking, exceptions, and returns across 600+ pre-integrated carriers, with AI allocating every shipment to the optimal carrier and resolving delivery issues before orders fail.
We're actively building the agentic layer for post-purchase, from AI voice agents like Parth to a growing suite of agents that resolve delivery exceptions, confirm orders, and recover lost sales. This is real, in-production AI, live with customers today.

We process 50M+ shipments every month, helping brands cut failed deliveries and 'where-is-my-order' queries while converting more returns into exchanges.
We're one of the rare companies operating at the intersection of cutting-edge AI, enormous scale, and a brand respected across the global SaaS and e-commerce world. Our vision is to become the global standard for post-purchase intelligence, where logistics complexity never limits a brand's growth.

As a Customer Support Analyst, you will handle customer inquiries, resolve technical issues, and ensure a smooth experience for our clients. In addition to general support responsibilities, this role requires basic technical knowledge, including understanding APIs, HTML, and common troubleshooting techniques related to SaaS platforms.





Start handling customer inquiries effectively, resolving common issues with minimal supervision, and contributing to a high standard of customer satisfaction.

Proactively identify recurring issues and share insights with the product and engineering teams to improve user experience.
Contribute to optimizing the customer support documentation and support playbooks, ensuring they align with best practices in customer experience.

Play a key role in quality initiatives, collaborating with cross-functional teams to enhance the support process and improve CSAT.
Why Join ClickPost's Customer Experience Team
Known for our strong NPS and customer-centric approach, the team has cultivated a brand that is well-regarded in the SaaS and E-commerce domains.
Working in our CX team means joining a group dedicated to continuous improvement, where your contributions directly enhance the customer experience and drive brand loyalty.

Manage customer inquiries through various support channels (email, chat, phone) with professionalism and efficiency.
Diagnose and troubleshoot customer issues related to the platform, including technical challenges involving APIs, integrations, and basic HTML errors.




Document and log customer interactions and technical issues in the CRM, ensuring accurate records for future reference.
Gain hands-on experience in diagnosing technical issues and effectively communicating solutions to customers.
Identify and analyze recurring customer issues, providing valuable insights to the product and engineering teams to drive improvements in the overall customer experience.
Contribute to the creation of support documentation and best practice guidelines, helping to streamline processes and enhance team efficiency.
2+ years of experience in a customer support role, preferably in a B2B SaaS environment.

- ability to help customers with API integration, understanding request/response, and authentication methods).
- Basic understanding of HTML and web technologies to troubleshoot customer interface or integration issues.
- Familiarity with JSON and XML formats is a plus for troubleshooting API-related issues.
- Experience using customer support platforms like Zendesk, Freshdesk, or similar tools.
- Solid problem-solving skills and the ability to communicate complex technical issues to non-technical customers in a clear and concise manner.
- Competitive salary package with performance-based bonuses

Comprehensive health insurance coverage for you and your dependents.
Continuous learning and professional development opportunities.
Employee assistance program for mental health and well-being support.
Supportive and inclusive work culture promoting diversity and collaboration.

📌 Technical Support Specialist (Customer Experience) (Bengaluru)
🏢 Clickpost
📍 Bengaluru