Hiring: Process Associate – Digital

Role: Web Chat, Email & Digital Customer Support

Domain: Utilities – Electricity & Gas Customer Service

Location: Kolkata | Salary: Up to ₹7 LPA

Experience: 3–8 years

Shift: Rotational shifts, including night/graveyard shifts

What You’ll Do:
• Handle international web chat & email customer queries
• Resolve billing, payments, accounts, complaints & service issues
• Manage escalations and retention conversations
• Handle multiple chats with accuracy and excellent TAT
• Follow customer verification, privacy & compliance guidelines
• Maintain accurate CRM/case documentation

Who We’re Looking For:
2–4 years of international digital customer service experience
Excellent written English, grammar & communication
Robust problem-solving, probing & multitasking skills
Utilities experience preferred
Bachelor’s degree preferred

Ex-TCS employees are not eligible.

PAN & DOB are required for profile creation.

Apply & complete the questionnaire:

📌 Process Associate - Digital Web Chat, Email (Kolkata)
🏢 Gratitude
📍 Kolkata