Hiring: Customer Support Executive – International Voice Process (Hyderabad)

Location: Hyderabad
Experience: International Voice Process (Mandatory)
Salary: Up to ₹7 LPA
Qualification: Graduation Mandatory
⏳ Notice Period: Immediate Joiners Only

Job Responsibilities

- Handle international customer interactions via voice (chat/email support experience is an added advantage).

- Deliver excellent customer service by achieving First Call Resolution (FCR) wherever possible.

- Resolve customer queries related to subscriptions, billing, refunds, cancellations, invoices, and account access.

- Assist customers with software installation, activation, login issues, password recovery, and troubleshooting.

- Provide guidance on product features, upgrades, downgrades, add-ons, and license usage.

- Accurately document customer interactions in the CRM and ensure timely case follow-up.

- Troubleshoot customer issues using product knowledge, documentation, and diagnostic skills.

- Identify opportunities for customer retention, cross-selling, and upselling while maintaining a customer-first approach.





- Meet operational KPIs and sales targets while adhering to company processes and quality standards.

Mandatory Requirements

- Graduate (Mandatory).

- International Voice Process experience (Mandatory).

- Excellent verbal and written English communication skills (B2/C1 level preferred).

- Experience in cross-selling and upselling.

- Solid analytical, troubleshooting, and problem-solving skills.

- Willingness to work in rotational shifts, including night shifts (Non-negotiable).

- Immediate joiners only.

- Salary expectation should be within ₹7 LPA .

- Must be willing to work from the Hyderabad office.

Good to Have

- Experience supporting SaaS products.

- Knowledge of Windows, macOS, Android, and iOS troubleshooting.

- Experience handling CRM tools and customer case management.

Mandatory Questionnaire

Before your profile can be considered, please complete the questionnaire using the link below.

Questionnaire Link:

📌 Customer Support Executive - International Process (Hyderabad)
🏢 Gratitude
📍 Hyderabad