About the Role : We are hiring two professionals to help design and implement practical AI governance and agentic control capabilities on ServiceNow.The role combines ServiceNow platform experience with AI governance, control-tower implementation and hands-on understanding of agents, workflows and enterprise integrations.Key Responsibilities : - Design and implement governance for AI systems, models, agents, prompts, datasets, tools and third-party AI services.- Set up AI inventory, ownership, risk classification, approvals, controls, exceptions, evidence and lifecycle processes.- Build governance workflows and dashboards on ServiceNow using platform data models, Flow Designer / Workflow Studio, integrations and case-management patterns.- Govern agentic AI use cases, including agent identity, tool permissions, human approvals, execution boundaries, auditability and safe failure handling.- Translate Responsible AI, security, risk and compliance requirements into practical controls that can be monitored and evidenced.- Integrate ServiceNow with GRC tools, enterprise AI platforms, identity systems, model registries, data platforms and observability services.- Work with risk, security, privacy, data,



architecture and engineering teams to define explicit ownership and operating processes.Required Experience & Skills : - 5 to 10 years of overall technology experience with meaningful hands-on ServiceNow implementation experience.- Experience in AI governance, Responsible AI, model risk, technology risk, GRC controls or enterprise control-tower implementation.- Hands-on understanding of agentic AI concepts such as agents, tools, orchestration, human-in-the-loop controls, authorization, evaluation and failure handling.- ServiceNow Experience MANDATORY.- Hands-on experience with ServiceNow configuration or development, including tables, roles, ACLs and application scopes.- Practical experience with Flow Designer / Workflow Studio, approvals, notifications and reusable actions.- Experience with IntegrationHub, REST APIs, Scripted REST or comparable ServiceNow integration patterns.Good to Have : - ServiceNow AI Control Tower experience.- Experience with LangGraph, Semantic Kernel, AutoGen, Azure AI, Bedrock or comparable platforms.- Exposure to enterprise GRC products such as Archer, MetricStream, OneTrust or IBM OpenPages. (ref:hirist.tech)

📌 Celebal Technologies - ServiceNow AI Governance & Agentic Control Tower Specialist (Jaipur)
🏢 CELEBAL TECHNOLOGIES PRIVATE
📍 Jaipur