Job Description – Onboarding Manager – HRO Services

Location: Bengaluru
Experience: 9–12 Years
Salary: Up to ₹17 LPA
Band: BPO 5
Shift: Night Shift – anytime between 6:00 PM and 5:00 AM IST

About the Role

We are looking for an experienced Onboarding Manager – HRO Services to lead end-to-end employee onboarding and implementation activities. The role will involve client management, process coordination, compliance, HRIS operations, team leadership, and continuous process improvement.

Key Responsibilities

- Manage end-to-end onboarding processes for client employees, ensuring timely and accurate completion.

- Partner with clients and internal teams to understand requirements and deliver customized onboarding solutions.

- Develop and monitor onboarding plans, milestones, timelines, and deliverables.

- Ensure all employee documentation is collected, verified, processed, and maintained as per regulatory requirements.

- Facilitate employee onboarding through HRIS platforms and ensure accurate data management.

- Communicate policies, benefits, and onboarding information effectively to employees and clients.

- Track KPIs including onboarding timelines, client satisfaction, quality, and employee engagement.

- Identify process gaps and implement improvements to enhance efficiency and client experience.





- Manage escalations and proactively resolve operational issues.

- Provide regular performance reports, insights, and updates to leadership.

- Lead and manage a team of 35+ members , ensuring productivity, quality, and SLA adherence.

Required Skills

- HRO / HR Operations

- Employee Onboarding & Implementation

- HRIS – ADP, Workday, BambooHR

- Client & Stakeholder Management

- Project & Process Management

- Compliance & Documentation

- Advanced Excel

- SLA & KPI Management

- Team Leadership

- Problem Solving & Process Improvement

Candidate Profile

- Bachelor's degree in HR, Business Administration, or a related field .

- 9–12 years of overall experience in HRO, HR Services, or related industries.

- Minimum 5 years of experience in onboarding/implementation , preferably in a lead or managerial capacity.

- Proven experience managing 35+ team members .

- Strong client-facing communication and relationship-management skills.

- Excellent analytical, organizational, and decision-making abilities.

- Comfortable working in a night-shift setting.

Important Eligibility Criteria

- Ex-TCS employees are not eligible to apply.

- PAN and DOB will be required for profile creation.

Apply Now

Interested candidates can complete the questionnaire below:

Questionnaire Link:

📌 Onboarding Manager - HRO Services (Bengaluru)
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📍 Bengaluru