About the Role

We are hiring Team Members – Spanish for an international collections process in Gurgaon. The role involves managing B2B/B2C customer accounts, following up on overdue invoices, resolving payment-related queries and disputes, and maintaining accurate account information.

The ideal candidate should have solid Spanish and English communication skills along with prior international voice experience in collections.

Key Responsibilities

- Handle international voice interactions with customers and accounts payable teams.

- Make calls regarding payments on overdue invoices for assigned collection buckets.

- Manage and maintain customer/account information.

- Handle payment and account-related queries from Accounts Payable teams.

- Coordinate with internal teams such as Billing and Originations to resolve account issues.

- Process and support payment applications.

- Handle payment disputes and coordinate appropriate resolutions.

- Perform invoice reconciliation activities, including:

- Credit rebills

- Invoice splitting

- PO changes

- Adjustments as per process scope

- Prepare basic Excel-based reports and perform analysis on assigned inventory.





- Complete daily task lists and regular process activities within defined timelines.

- Maintain accurate records and follow established collection processes and quality standards.

Required Skills & Qualifications

- Bachelor's Degree / Graduation is mandatory.

- 1–3 years of relevant experience .

- Excellent verbal and written Spanish and English communication skills.

- Prior international voice experience is required.

- Experience in B2B/B2C Collections preferred.

- Experience handling overdue invoices and payment follow-ups.

- Knowledge of payment application, invoice reconciliation, and dispute resolution.

- Basic Excel knowledge for reporting and analysis.

- Strong communication, analytical, and problem-solving skills.

- Comfortable working in a 100% Work From Office environment.

- Willingness to work in 24x7 rotational shifts, including night shifts .

Eligibility

- Candidates must be willing to work from the Gurgaon office.

- Candidates must be comfortable with 24x7 rotational shifts, including night shifts.

- Former TCS employees are not eligible to apply.

- PAN and DOB are required for profile creation.

📌 Team Member - Spanish (Mumbai)
🏢 Gratitude
📍 Mumbai