HR Delivery Lead - L&D; (German Language B2.2+)

Location: Bangalore
Experience: 16–18 Years
Band: BPO 6
Salary: Up to ₹20 LPA

Role Overview

We are looking for an experienced HR Delivery Lead – L&D; with strong German language proficiency and expertise in HRO / HR Shared Services. The role will lead global HR delivery operations, Learning & Development services, stakeholder management, service governance, transformation, and operational excellence.

Must Have

- German language proficiency at B2.2/C1 or above

- Experience in BPS Service Operations / Service Management reporting

- Strong experience in contract management and SLA reporting

- 16–18 years of progressive experience in HRO, HR Shared Services, or Global Business Services

- Strong leadership experience managing global, multicultural teams

- Excellent client, stakeholder management, communication, and presentation skills

Preferred

- HRO / HR Shared Services background

- Strong experience in Learning & Development operations

- Experience with Workday, SAP SuccessFactors, Oracle HCM, or ServiceNow HRSD

- Exposure to HR Analytics, Automation, AI, RPA, and Agentic AI

- Certifications in HR Analytics, Data Analytics, AI, Automation, or RPA

Key Responsibilities

Delivery Leadership

- Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes.

- Ensure achievement of service levels, operational targets, quality standards, and customer satisfaction.

- Establish governance frameworks to drive operational excellence, accountability, compliance,



and predictable service outcomes.

Customer & Stakeholder Management

- Act as the primary delivery leader for customer engagements and build trusted client relationships.

- Provide executive-level delivery oversight through governance reviews, performance reporting, business insights, and continuous improvement recommendations.

L&D; & Transformation

- Lead and support Learning & Development operations across global engagements.

- Drive process simplification, standardization, digitization, and service delivery modernization.

- Leverage automation, analytics, AI, RPA, and Agentic AI to improve operational efficiency and service outcomes.

Workforce & Talent Leadership

- Own workforce planning, staffing strategy, capability development, succession planning, and talent management.

- Ensure timely onboarding, training, and readiness of delivery teams.

Financial & Commercial Accountability

- Own account-level financial performance, productivity, margin management, and cost optimization.

- Identify opportunities for account expansion, transformation, and value creation.

Risk, Compliance & Controls

- Ensure compliance with contractual obligations,



internal governance standards, audit requirements, data privacy regulations, and HR policies.

- Identify and mitigate operational risks while driving continuous process and control improvements.

Domain Skills

- HR Outsourcing (HRO) & HR Shared Services

- Global Hire-to-Retire Operations

- Learning & Development Operations

- HR Service Delivery Transformation

- Global Delivery Management

- Talent Acquisition & Onboarding Services

- Talent Management & Performance Administration

- Payroll & Compensation Administration

- HR Governance, Risk & Compliance

- Business Process Re-engineering & Standardization

- Automation, Analytics & Cognitive Operations

- AI & Agentic AI in HR Services

- Global HCM Platforms – Workday, SAP SuccessFactors, Oracle HCM

- ERP, Workflow & Service Management Technologies

Skills & Experience

- Strong proficiency in Global HCM tools and solutions

- Exposure to ERP and automation tools

- HR Analytics, Data Analytics, AI, Automation, or RPA certifications are preferred

- Strong client management and leadership skills

- Excellent verbal, written communication, interpersonal, negotiation, and presentation skills

Significant

Ex-TCS employees are not eligible to apply.

PAN and DOB are required for profile creation.

Mandatory Questionnaire

Please complete the questionnaire using the link below:

Questionnaire Link:

Note: Filling out this form is mandatory to proceed with the application and profile creation process.

📌 HR Delivery Lead - L&D (German Language.2+) (Bengaluru)
🏢 Gratitude
📍 Bengaluru