International HR Services Specialist

Location: Bangalore / Mumbai
Experience: 5–6 Years
Work Mode: Work From Office

Job Summary

We are seeking a highly motivated International HR Services Specialist to join our Global HR Operations team. The role will be responsible for delivering accurate, timely, and employee-focused HR services across multiple international regions. The specialist will manage end-to-end HR administrative processes, handle employee queries, maintain HR records, and ensure compliance with global HR policies and processes.

The ideal candidate should have strong expertise in Workday and ServiceNow , excellent HR operations knowledge, strong attention to detail, and the ability to work effectively in a quick-paced global environment.

Key Responsibilities

Employee Lifecycle Management

- Administer and close probation processes for new hires in Workday.

- Assign missing pay groups and ensure accurate payroll alignment.

- Maintain and update employee contract notifications.

- Process fixed-term contract extensions in accordance with policies and compliance requirements.

Letters & Documentation

- Generate, review, and deliver job change letters through Workday.

- Proofread employee letters and run error reports to ensure accuracy.

- Create and manage compensation change letters.

- Support the preparation of employee visa and reference letters.

Compensation & Benefits

- Review and process shift and on-call allowance requests according to local policies.

- Audit monthly time-off data, including positive and negative leave balances.

- Review employee time-off requests and manage over-utilized leave processes.

Employee Support & Query Resolution

- Act as the first point of contact for employees and resolve HR queries through ServiceNow .

- Review and process short-term leave certification forms for applicable geographies.

- Ensure employee queries are resolved accurately and within defined timelines.

- Maintain a strong focus on employee experience and service excellence.

Quality,



Compliance & Reporting

- Conduct regular audits of HR data in Workday.

- Ensure accuracy, confidentiality, and compliance when handling employee records.

- Prepare reports and provide insights to HR leadership.

- Identify process gaps and support continuous improvement initiatives.

Required Skills & Qualifications

- 5–6 years of experience in HR Operations / HR Shared Services supporting international geographies.

- Strong hands-on experience with Workday , including Core HR, contracts, letters, compensation, and absence management.

- Experience with ServiceNow or similar HR ticketing platforms.

- Strong understanding of HR processes, compliance, and documentation.

- Excellent proofreading, quality-control, and attention-to-detail skills.

- Ability to manage high-volume HR transactions accurately and within deadlines.

- Strong analytical, critical-thinking, problem-solving, and decision-making skills.

- Excellent written and verbal English communication skills.

- Strong stakeholder management skills across international regions.

- Flexibility to work in a 24×7 support environment .

Good to Have

- Experience with Python scripting for employee data filing, HR audits, process automation, or letter generation.

- Experience in global HR shared services or international HR operations.

- Knowledge of continuous improvement and process-excellence practices.

Key Competencies

- Employee Experience

- International HR Operations

- Client / Stakeholder Management

- Critical Thinking

- Problem Solving

- Process Excellence

- Compliance & Data Accuracy

- Quality Management

- Attention to Detail

Working Conditions

- Work shifts will depend on geography and regional coverage requirements across a 24×7 service setting .

- Work From Office; no work from home.

- Flexibility to work extended hours when required to meet business deadlines.

Eligibility

- Graduation is compulsory.

- PAN and DOB are required for employee profile creation in the database.

- Former and/or current TCS/Tata employees are not eligible for this position.

📌 OHL International Hr Services-Mumbai & Bangalore (Bengaluru)
🏢 Gratitude
📍 Bengaluru