Job Title : International Voice Process Executive | Customer Service Associate | US & Australia Process | Mumbai & Pune

Job Description :

We are hiring Customer Service Associates for International Voice Processes supporting US and Australia Banking & Cards customers. This opportunity is ideal for candidates with international voice experience who have excellent communication skills and a passion for delivering exceptional customer service.

​ Locations: Mumbai & Pune
​ Experience: 1–3 Years

Key Responsibilities

- Handle customer queries through inbound/outbound voice support.

- Deliver excellent customer service while meeting quality standards.

- Achieve SLA, AHT, CSAT, and productivity targets.

- Resolve customer concerns efficiently and professionally.

- Maintain accurate customer records and documentation.

- Follow process guidelines and compliance requirements.





- Adapt to changing business requirements and process updates.

Required Qualifications

- Graduate with 1–3 years of International Voice experience.

- OR HSC with 18 months–3 years of International Voice experience.

- Experience in Banking, Travel, Healthcare, Collections, E-commerce, Telecom, or Technical Support is preferred.

- Excellent English communication with a neutral accent.

- Valuable computer skills and typing proficiency.

- Willing to work in a 24×7 rotational shift .

Required Skills

- International Voice Process

- Customer Service

- Excellent Communication Skills

- Banking & Cards Support

- Customer Relationship Management

Important Notes

- Ex TCS Employees can't apply

- PAN and DOB are required for profile creation

📌 International Process Executive | Customer Service Associate | US & Australia Process | Mumbai & Pune
🏢 Gratitude
📍 Mumbai