Job Title : Operations Manager | Google Operations | BPO Operations | Chennai / Indore

Job Description :

We are hiring an experienced Operations Manager to lead large-scale Google Operations within a BPO workplace. The ideal candidate will have strong operational leadership experience, expertise in KPI management, workforce planning, compliance governance, and team development. Relevant Google Product/Process experience is mandatory.

Location: Chennai / Indore, India
Work Setup: Onsite
Shift: 24x7 Rotational
Experience: 5–10 Years

Key Responsibilities

- Lead day-to-day operations while ensuring SLA, KPI, and compliance targets are consistently achieved.

- Monitor operational performance, analyze business metrics, and implement continuous improvement initiatives.

- Lead, coach, and develop high-performing teams through regular feedback and performance reviews.

- Conduct daily operational meetings and ensure effective communication across teams.

- Plan staffing requirements, workforce allocation, and resource optimization.

- Identify operational risks and escalate critical issues to senior leadership.





- Ensure adherence to quality standards, operational policies, and compliance requirements.

- Drive productivity improvements and operational excellence initiatives.

- Collaborate with internal stakeholders to improve service delivery and business performance.

Required Qualifications

- Bachelor's Degree in any discipline.

- 5–10 years of Operations Management experience in the BPO/Shared Services industry.

- Relevant Google Product or Google Operations experience is mandatory.

- Proven experience managing large operations teams and delivering business results.

- Strong knowledge of KPI management, workforce planning, compliance, and performance management.

- Excellent analytical, leadership, stakeholder management, and communication skills.

- Ability to work in a fast-paced 24x7 operational environment.

Important Notes

- Locations: Chennai & Indore

- 24x7 Rotational Shift

- Google Product/Process experience is mandatory.

- Ex-TCS employees are not eligible.

- PAN and DOB are mandatory for profile creation.

📌 Operations Manager | Google Operations | Operations | Chennai / Indore
🏢 Gratitude
📍 Chennai