Delivery Manager – HRO (German)

Location: Bengaluru, Whitefield
Experience: 9–14 Years
Shift: Central European Timing (CET)
Domain: Human Resources Operations / Hire-to-Retire (HRO)

Role Overview

We are looking for an experienced Delivery Manager – HRO (German) to lead end-to-end HR service delivery across one or more HR towers within the Hire-to-Retire (HRO) process.

The role will be responsible for operational excellence, SLA/OLA adherence, client relationship management, governance, continuous improvement, and successful delivery of HR services to global and German-speaking stakeholders.

Key Responsibilities

- Own end-to-end service delivery for the assigned client account/portfolio.

- Ensure adherence to SLA/OLA, KPIs, quality, and service performance .

- Establish and manage operational governance with clients, including reviews, reporting, risks, and issues.

- Lead transitions, stabilization, process improvement, automation, and productivity initiatives.

- Act as the primary contact for service delivery issues and escalations.

- Drive root-cause analysis and corrective/preventive actions.

- Ensure client requirements are understood and delivered through effective processes and change management.

- Drive service quality through audits, standards, and continuous service improvement.

- Collaborate with Delivery, Operations, Finance, HR, Security, and Vendor teams.

- Identify cost optimization opportunities through automation, process standardization, and resource optimization.

- Manage stakeholder relationships and ensure high levels of customer satisfaction.

Required Qualifications

- Graduate / Post Graduate degree (Graduation is compulsory) .

- 9–14 years of experience in service delivery and client relationship management.





- Solid experience in operational governance, SLA management, and stakeholder management.

- Experience in HR Operations / HRO / Hire-to-Retire processes.

- Strong business and people management skills.

- Excellent analytical, planning, problem-solving, and decision-making abilities.

Mandatory Language Requirement

- B2-level German proficiency is mandatory.

- German language must be clearly mentioned on the candidate's CV .

- Strong written and verbal communication in German and English.

- Experience supporting German or European HR operations is preferred.

Preferred Qualifications

- Lean / Six Sigma certification preferred.

- PMP / PRINCE2 or Project Management certification preferred.

- Experience in a Global Capability Center (GCC), Shared Services, or Outsourcing/BPO environment .

- Experience managing global stakeholders.

Key Skills

- HRO / Hire-to-Retire

- Service Delivery Management

- Operations Management

- SLA / OLA Management

- Client Relationship Management

- Stakeholder Management

- HR Operations

- Process Improvement

- German Language – B2

- Governance & Reporting

- People Management

- Continuous Improvement

Behavioral Competencies

- Analytical thinking

- Planning and organization

- Relationship management

- Customer orientation

- Result orientation

- Service mindset

- Innovation and creativity

- Cultural sensitivity and adaptability

Important Eligibility Criteria

- Graduation is compulsory.

- B2 German language proficiency is mandatory.

- “German” must be explicitly mentioned on the candidate's CV.

- Former or current TCS/Tata employees are not eligible.

- Ex-TCS employees cannot apply.

- PAN and Date of Birth (DOB) are required for profile creation.

📌 Delivery Manager - HRO (German) (Bengaluru)
🏢 Gratitude
📍 Bengaluru