Responsibility

- Client Relationship Management
- Manage assigned client accounts
- Maintain regular communication
- Understand client goals and expectations
- Project Coordination
- Understand and communicate client briefs
- Coordinate with internal teams
- Track timelines and deliverables
- Ensure timely completion
- Client Communication & Updates
- Share regular updates
- Manage feedback and approvals
- Ensure explicit and professional communication
- Reporting & Insights
- Coordinate performance reports
- Share key results and insights
- Communicate recommendations
- Problem Solving & Client Support
- Handle client concerns and escalations
- Coordinate solutions with internal teams
- Ensure issues are closed on time
- Follow-ups & Accountability
- Follow up on client requirements and approvals
- Follow up with internal teams on pending tasks
- Track and close action items
- Meeting & Documentation Management




- Schedule client meetings
- Record meeting notes and action items
- Maintain project and client documentation
- Client Satisfaction
- Monitor client satisfaction
- Collect and communicate feedback
- Identify potential concerns proactively
- Client Retention
- Maintain strong client relationships
- Ensure consistent service quality
- Support long-term client retention
- Vendor Communication
- To be work close before timeline
- Team Coordination
- Guide to team
- ACM & BCM for every team member in loop

Measurement Metrics

- Project delivery complete
- Monthly Client meeting complete
- ACM & BCM complete
- Client Success and Happiness

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Client Success Associate (Dumas)
🏢 Dechcept
📍 Dumas