01 Nov
|
Call2 Connect India Private
|
Mumbai
01 Nov
Call2 Connect India Private
Mumbai
The Senior Manager – BPO Customer Service Operations is responsible for the overall operational management, performance delivery, and strategic governance of outsourced or captive customer support programs. This role leads multiple delivery teams, manages vendor or client relationships, and ensures strict adherence to international service level agreements (SLAs). The ideal candidate drives operational excellence, builds a proactive customer-centric culture, and executes data-backed process changes to maximize productivity and customer satisfaction (CSAT).
📌 Senior Manager (Mumbai)
🏢 Call2 Connect India Private
📍 Mumbai