Key ResponsibilitiesMerchant Relationship Management

- Manage an assigned portfolio of approximately 200–300 merchant IDs (MIDs), subject to merchant density and travel feasibility.
- Build regular engagement with merchants and understand their business needs, payment experience and transaction-related challenges.
- Plan field visits using merchant priority lists and the information available in NetOne.

Merchant Activation & Transaction Growth

- Monitor merchant activity and TPV (Total Payment Value) trends using available system data.
- Prioritise inactive, declining and D-cohort/Red merchants for recovery and reactivation.
- Work to improve transaction activity, merchant retention and movement across A/B/C/D merchant health cohorts.

Issue Resolution & Merchant Support

- Identify and address merchant concerns relating to payment acceptance, devices and operational issues.
- Coordinate with relevant support teams for unresolved issues and ensure timely follow-up.
- Record issue status, resolution and any further action required.

VAS Opportunities & Adoption

- Identify suitable merchants for Soundpod and Goldie opportunities.




- Explain relevant product benefits, generate interest and follow through on conversion and adoption.
- Update chance status and outcomes in NetOne.

Field Execution & NetOne Reporting

- Execute planned merchant visits and ensure each interaction has a documented outcome.
- Update visit history, merchant observations, issues, opportunities, next action and revisit date in NetOne.
- Maintain accurate records and follow the agreed operating cadence and review process.
- Key Performance Indicators (KPIs)Merchant coverage and unique merchants visited.
- Field productivity and repeat merchant interactions.
- Improvement in TPV, transaction activity and active merchant rate.
- Reduction in inactive merchants and improvement in merchant health cohorts.
- Issue follow-up and resolution.
- Soundpod and Goldie opportunities, sales/adoption and activity.
- Timely and accurate NetOne updates and next-action tracking.

Note: Specific numeric targets and incentive slabs will be communicated by the business team.

📌 Field Sales Executive (Patna)
🏢 Netambit Value First Services Private
📍 Patna