01 Nov
|
Homeocare International
|
Guntur
01 Nov
Homeocare International
Guntur
Service executive
Roles and Responsibilities:
· Greeting to the Patients before and after calls
· Handling customer queries, provide information about services
· Should support daily operations of the clinic
· Attending to the patients queries over the telephone and convert all queries into appointments (FE and references)
· Schedule Appointments and coordinate with patients in polite way and should not harsh on calls
· Should provide vital information requested by patients from time to time
· Reference Collections from Existing Patients
· Responsibilities for maintenance of Patients Appointments/Data
· Follow up with Missed Appointments
· Cold Calling the Database to maximize capacity utilization
· Should Coordinate with Doctors / CROs regarding POT
· Should work individually; prioritize the urgency of multiple of requests.
📌 BPO Telecaller (Guntur)
🏢 Homeocare International
📍 Guntur