JD- DLTJP00063997

Must Know Skill Workday Learning and Talent Management. Both are primary and mandatory, with strong hands-on experience required.

Good To Know Skill Talent Acquisition/Recruiting and Employee Engagement

JOB / ROLE SUMMARY Provides specialized operational support for HR Technology programs within HR Global Shared Operations (HR GSO). Acts as an operations specialist and functional subject matter expert (SME) for Workday and related HR technology solutions, supporting system administration activities, advanced troubleshooting, case resolution, testing, reporting, process execution, and continuous improvement initiatives. Provides expertise in Workday Learning, Talent and Performance Management, Talent Acquisition module, and Employee Engagement programs (Peakon). Ensures data integrity, compliance with established governance processes, and an exceptional employee experience while partnering with HR Technology, HR Centers of Excellence (COEs), HR teams, and business stakeholders. This role is based in India and requires flexibility to support multiple countries and business hours. KEY RESPONSIBILITIES / KEY DELIVERABLES Provide operational support for Workday and related HR technology solutions, serving as a subject matter expert for Learning, Talent Management, Talent Acquisition, and Employee Engagement programs. Investigate and resolve standard and complex system inquiries, incidents, service requests, and escalations related to HR system (Workday).

Support Workday Learning administration activities, including learning assignments, course management, learner support, curriculum administration, reporting, and issue resolution. Support Talent Management programs, including annual performance reviews, talent assessments, talent pools, succession planning activities, talent calibration processes, and related system administration. Support Workday Talent Acquisition operational activities, including requisition management, recruiting workflows, candidate transactions, process troubleshooting, and system support. Support Employee Engagement programs,



including Workday Peakon surveys, reporting, user support, issue resolution, and governance activities. Review and analyze system issues, identify root causes, and collaborate with HR Technology teams to implement sustainable solutions. Execute testing activities, including user acceptance testing (UAT), regression testing, validation of enhancements, releases, and system changes. Maintain accurate process documentation, knowledge articles, standard operating procedures (SOPs), audit documentation, and training materials. Support reporting, dashboard maintenance, data validation, metrics monitoring, quality reviews, and operational governance activities. Monitor process performance, identify opportunities for automation and optimization, and recommend improvements that enhance employee experience and operational efficiency. Partner with HR Technology COE on system releases, enhancements, process improvements, change initiatives, and operational readiness activities.

REQUIRED EDUCATIONAL QUALIFICATIONS Required: Bachelor's degree or equivalent job-related learning and experience. Preferred: Human Resources, Information Technology, Business Administration, Management Information Systems, Computer Science, or related field. REQUIRED / PREFERRED EXPERIENCE OR CERTIFICATIONS Required: 4+ years of experience supporting Workday, including hands-on experience with Learning, Talent Management, Talent Acquisition, and Employee Engagement modules. Preferred: Experience supporting Workday Learning. Experience supporting annual performance review cycles, talent assessments, talent pools, succession planning, and talent calibration processes.



Experience supporting Workday Talent Acquisition and recruiting-related business processes. Experience supporting Workday Peakon Employee Voice or similar employee platforms. Experience supporting system testing, releases, change management activities, and user acceptance testing (UAT). Experience within a global shared services or outsourcing workplace. Workday certifications FUNCTIONAL AND DOMAIN SKILLS HR Technology operations; Workday Learning; Talent Management; Performance Management; Talent Pools; Succession Planning; Talent

Review; Recruiting Administration; Peakon Employee Engagement; User Acceptance Testing (UAT); Incident Management; Case Management; Reporting; Data Quality; Process Documentation; Stakeholder Management; Operational Governance; Continuous Improvement. TECHNICAL AND SYSTEMS SKILLS Preferred: Workday HCM, Workday Learning, Workday Talent & Performance, Workday Recruiting, Workday Peakon Employee, Microsoft Excel, Outlook, Word, Teams, reporting tools, case management systems, and knowledge management platforms. QUALITY, RISK, AND COMPLIANCE RESPONSIBILITIES Apply established quality controls and procedures to ensure accurate administration of HR technology processes and compliance with applicable governance requirements. Protect confidential employee information and ensure adherence to data privacy, information security, audit, documentation retention, and operational risk requirements. Monitor process exceptions, system issues, service levels, and data quality risks; participate in issue resolution, root-cause analysis, and corrective actions. Maintain appropriate controls throughout HR technology processes and system-supported employee lifecycle activities. CLIENT AND STAKEHOLDER MANAGEMENT Partners with HR Technology teams, HR Centers of Excellence, HR Business Partners, Talent Acquisition teams, Learning teams, employees, managers, and external vendors. Provide professional, timely, and accurate support while maintaining a strong focus on user

📌 Workday HR Technology Operations Specialist- 10 + years (Learning & Talent Management) (India)
🏢 Objectwin Technology India
📍 India