Job Description

- Troubleshoot and solve customer technical issues.

- Support inquiries via Zendesk and Dialpad.

- Resolve escalated technical problems.

- Install and update CORRIDOR software.

- Refresh Customer Test Environments.

- Use SQL queries for troubleshooting.

- Collaborate with peers and management.

- Provide transparent guidance to clients.

- Maintain operational processes.

- Document bugs and gather information.

- Contribute to knowledgebase.

- Adhere to SLAs and timelines.

Requirements

- Bachelor's degree preferred, but Associate's degree with 2 years experience accepted.

- Proficient in SQL for data analysis and issue resolution.

- Knowledge of Windows Server administration and troubleshooting.

- Skilled in managing Microsoft IIS for web services.

- Comfortable teaching software use to others.

- Independent and productive in office or remote settings.

- Available for on-call support after hours and weekends.

Requirements
Technical Skills Must Have · Expert administration of Oracle 19c in large, mission-critical environments and hands-on management of Exadata clusters. · High-availability and disaster-recovery design and operations (for example, Oracle Data Guard or equivalent approaches). · Deep experience with Oracle Golden Gate configuration, monitoring, conflict handling, and performance tuning. · Strong physical design skills: schema modeling, partitioning strategies, index and statistics management for transactional and analytical workloads. · Proven performance tuning across the stack: Structured Query Language plan analysis, session and wait diagnostics, memory and storage configuration, and workload-driven optimization.



· Backup and recovery expertise (including Oracle Recovery Manager) with documented and tested procedures. · Installation, patching, and upgrade experience (including OPatch), plus database creation and environment provisioning at scale. · Security and governance: role and privilege design, encryption, auditing, and safe data refreshes for lower environments. · Scripting and automation for administration and monitoring (for example, shell or Python). · Comfortable operating across multiple environments and teams with clear change control and documentation. Good to Have · Exposure to Fivetran and HVR (High Volume Replication) for modern data‑movement patterns. · Experience with Amazon Web Services for networking, storage, monitoring, and disaster-recovery options; familiarity with hybrid and migration patterns. · Understanding of how database platforms support self-contained component architectures in software-as-a-service products, and how search and analytics workloads influence data modeling and retention. · Familiarity with enterprise observability tools and database-focused automation frameworks. Qualifications · Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. · 8–12 years as an Oracle database administrator with sustained responsibility for large, high-availability production systems. · Demonstrated success delivering upgrades, patching, and migrations with minimal downtime and clear rollback plans. · Strong communication skills with proactive status and risk updates; ability to write clear runbooks and decision records. · Ownership mindset, calm under pressure, and commitment to a “no surprises” culture.

📌 Technical Support Engineer-Night Shift (India)
🏢 CAMP Systems Private
📍 India