Office 365 L2 Support Engineer - Job Description

Job Title: Office 365 L2 Support Engineer

Department: IT / Infrastructure

Location: Banglore

Experience: 5 Years

Job Purpose:

To provide L2-level support for Microsoft Office 365 services including Exchange Online, Exchange Onprem, Teams, Share Point Online, One Drive, Intune (basic), and security & compliance tools. Act as a bridge between L1 support and L3/engineering teams by resolving escalated issues and ensuring smooth service operations.

Key Responsibilities:

- Provide L2 support for Office 365 services:
- Exchange Online: mailbox issues, transport rules, shared mailbox access, mail flow troubleshooting
- - Exchange OnPrem: mail flow, Application Replay
- Microsoft Teams: access issues, meeting issues, policy application
- One Drive for Business: sync issues, file recovery, permission issues
- Share Point Online: site access issues, permissions, file access errors
- Office Apps: activation issues, licensing problems, and performance troubleshooting
- MFA / Security & Compliance: assist users in MFA setup and basic policy troubleshooting
- Intune (basic): device compliance, conditional access rule checks, device enrollment checks




- Perform user onboarding/offboarding activities.
- Monitor service health and incidents via Microsoft 365 Admin Center.
- Generate regular reports on license usage, user activity, and service health.
- Maintain and update knowledge base documentation.
- Coordinate with vendors or Microsoft support as needed.

Required Skills:
- Good understanding of Office 365 architecture and services.
- Robust hands-on experience with:
- Exchange Online (mail flow, rules, mailbox management)
- Microsoft Teams and One Drive
- Microsoft 365 Admin Center
- Power Shell for M365 (basic scripting preferred)
- Familiarity with Azure AD users and groups, license assignment.
- Basic knowledge of Intune and Conditional Access.
- Understanding of service incident and request management (ITIL preferred).
- Good communication and documentation skills.

Preferred Qualifications:
- Microsoft 365 Certified: Modern Desktop Administrator Associate or Fundamentals (MS-900)
- ITIL Foundation certification
- Experience with hybrid environments (on-prem Exchange + O365)

📌 Office 365Support Engineer - Job Description (India)
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