Positions: 10 Full Time
Experience
1 - 2 Year

About us

From a young parent stocking up for the family to a grandparent's daily medicines, healthcare touches every stage of life, and every person in it. Healthcare isn't something only some people need. Every family needs it, again and again, for life.

We make that simple. We deliver quality healthcare to customers' homes, 24x7, so help is there whenever it's needed, not only when a clinic or pharmacy is open. We've grown 10x in the past year and raised a $15M Series A from Accel, Elevation Capital and Nexus Venture Partners. Now we're expanding fast, from 2 stores today to 20+ by year-end.

We're building one of India's most ambitious healthcare companies, and we're looking for people who are hungry to learn, enjoy winning, and want to build something meaningful from the ground up.

What you'll own

This isn't a typical support role. Most support teams measure success by how quickly tickets are closed; we don't. Customers reach out to us in moments that matter, like a delayed medicine or an urgent prescription for an elderly parent. You'll own their problem until it's genuinely solved, whether that means coordinating across teams,



making calls or finding a creative fix, and you'll help build what Customer Excellence looks like for us.

Where you'll spend your time

? Own customer issues from first contact to final resolution across chat, phone, and email.

? Investigate problems thoroughly and identify the root cause - not just the visible issue.

? Collaborate directly with store teams, pharmacists, riders, tech, and leadership to resolve customer concerns.

? Surface recurring issues and help improve products, processes, and operations. What we're looking for

? Fluent in English and Hindi; any other regional language is a plus.

? Strong problem-solving skills and the determination to see issues through. ? Comfortable using technology and learning current tools.

? Experience handling high-pressure situations is preferred but not mandatory.

Location & compensation

? Location: Bengaluru — our Bellandur office. This is an in-office role.

? Work week: 6 days, with rotating day and night shifts

? Transport: Provided for late night shifts

PI288081480

📌 80903 Customer Excellence Executive (India)
🏢 Cephas Consultancy Services Private
📍 India