FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

As an IT Support Specialist, you will join a team of Engineers who are motivated to deliver best in class technical service within a rapid paced and complex environment. As a member of this World class team you will support for technical issues affecting FICO employees and infrastructure”

What You’ll Contribute

- Diagnose, prioritize, troubleshoot and resolve incidents and incidents reported by the users via telephone, chat, email or walk-ins.
- Identify and escalate tickets requiring urgent attention and action.
- Log all contacts and document all the activities and results accurately and completely in the incident management tool.
- Dealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard software and Antivirus.

What We’re Seeking

- Experience in Mac and Windows Operating System, SCCM, VPN, RSA & Active Directory.
- Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.
- Proven communications skills (verbal and written).




- Knowledge on MSDN accounts, Web Ex account & Software Assignment.
- Knowledge on ITIL Framework and Terminologies.
- Demonstrated problem solving capabilities.
- Route/Assign tickets to the appropriate support group, if necessary.
- Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
- Knowledge on Software Center Configuration Manager, Software center & RSA.
- Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

Our Offer to You

- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

📌 Corporate IT Operations-Specialist (India)
🏢 FICO
📍 India