Company Description Zinex is a digital marketplace focused on providing affordable digital subscriptions and software licenses to a global customer base. The company offers a diverse catalog of products, including software licenses, game keys, streaming subscriptions, and gift cards. Zinex operates with a strong commitment to legal and ethical standards, sourcing subscriptions directly from authorized providers.
By redistributing these products through cost-effective plans, Zinex aims to make premium digital services more accessible. Team members contribute to a fast-paced, customer-centric environment where transparency and trust are core values.
Role Description The Customer Support Executive role is a full-time remote position responsible for delivering high-quality assistance to customers using Zinex’s digital products and services. On a day-to-day basis, this role involves responding to customer inquiries through online channels, resolving account and order-related issues, and guiding customers through the use and activation of subscriptions and licenses.
The Customer Support
Executive will troubleshoot basic technical problems, escalate complex issues to specialized teams, and ensure timely, accurate communication. They will monitor support tickets, maintain documentation of customer interactions, and contribute feedback to improve support processes and the overall customer experience. Collaboration with operations,
product, and marketing teams is expected to help align customer support with business goals and service standards.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service, with a focus on transparent communication and empathy.
- Experience in maintaining Customer Satisfaction, managing expectations, and building long-term customer relationships.
- Proficiency in Online Support workflows, including handling chat, email, and ticketing systems in a digital marketplace environment.
- Ability to provide Technical Support for subscription activation, software license usage, and basic troubleshooting.
- Good written and verbal communication skills in English, with attention to detail and accuracy.
- Comfort working independently in a remote setting, managing time effectively and meeting response and resolution targets.
- Familiarity with digital products such as software licenses, game keys, and streaming subscriptions is an advantage.
- Previous experience in customer support, help desk, or call center roles, preferably in e-commerce or SaaS environments.
- Basic proficiency with common office and collaboration tools (e.g., email clients, ticketing systems, CRM platforms).
- Ability to work in rotating shifts or flexible hours as needed to support customers across different time zones.
📌 Customer Support Executive (India)
🏢 Zinex
📍 India