WE'RE HIRING | Senior VoIP Engineer | Advanced Operations Technician (AOT)

Location: Ambattur, Chennai

Experience: 2+ Years

Qualification: CCNA or CCNP Certification/Course – Mandatory

Employment Type: Full-Time

We are looking for an experienced Advanced Operations Technician (AOT) to join our Advanced Operations Support team. Candidates should have a strong understanding of networking concepts, VoIP technologies, SIP protocols, and technical troubleshooting.

Key Responsibilities:

- Handle escalations related to inbound/outbound call failures and voice quality issues.
- Troubleshoot VoIP, SIP, RTP, and Caller ID/CNAM-related issues.
- Analyze SIP responses, call samples, PCAP files, and routing data.
- Coordinate with telecom carriers and NOC teams to resolve technical issues.
- Manage technical escalation tickets and ensure timely resolution.
- Maintain SLA compliance and provide regular ticket updates.
- Identify recurring issues and coordinate with engineering teams.

Mandatory Requirements:

- 2+ years of experience in Technical Support, Network Operations, or Telecommunications.
- CCNA course/certification is mandatory.
- Strong knowledge of networking fundamentals and troubleshooting.
- Working knowledge of VoIP, SIP, RTP, and call flows.
- Familiarity with ticketing tools such as JIRA or Salesforce.
- Good communication and analytical skills.

Preferred Skills:

- Experience in NOC or Telecom Support.
- Knowledge of SIP error codes (503, 404, etc.).




- Familiarity with VoIP monitoring tools such as Spearline, Empirix, or VoIP Monitor.
- Experience in L2/L3 technical support.

Significant: Freshers are not eligible. Candidates must have relevant technical support or networking experience.

Interested candidates can share their updated resumes with:

Recruiter Details:

Recruiter Name: Harishine T S

Contact Number: (phone hidden)

Email ID: [email protected]

You can also share this opportunity with relevant candidates in your network.

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📌 Senior Voip Engineer (Chennai)
🏢 Movate
📍 Chennai