Company Description Niva Bupa Health Insurance Company Limited is a publicly listed health insurer in India, focused on giving people the confidence to access high-quality healthcare. Guided by its brand philosophy “Zindagi Ko Claim Kar Le,” the company works as an enabler in customers’ lives, helping them live without constraints. As of March 31, 2026, Niva Bupa operates over 210 physical branches across India and distributes health insurance through a wide network of agents, brokers, and corporate partners. The company covers more than 25 million lives and maintains a hospital network of over 10,500 empanelled hospitals, with a claim settlement ratio consistently above 90% for the last five financial years. With an employee base exceeding 10,100 people and multiple Great Place to Work certifications, Niva Bupa offers a professional, supportive environment for career growth. Role Description This is a full-time, on-site Relationship Manager role based in Delhi, India. The Relationship Manager will build and maintain strong relationships with customers, understand their health insurance needs, and provide suitable product recommendations and policy servicing support. Day-to-day responsibilities include managing customer queries, handling renewals, ensuring timely resolution of issues, and coordinating with internal teams for smooth policy issuance and claims-related support. The role involves meeting sales and retention targets, conducting regular follow-ups, and supporting awareness initiatives about Niva Bupa’s products and services.



The Relationship Manager will also maintain accurate records in CRM systems and adhere to regulatory and company compliance standards. Qualifications
• Customer relationship and service

skills:
ability to build trust, manage long-term relationships, and provide proactive support to policyholders.
• Sales and negotiation

skills:
experience in achieving sales targets, cross-selling and up-selling, and handling objections in a consultative manner.
• Communication and interpersonal

skills:
robust verbal and written communication, active listening, and the ability to explain complex insurance concepts clearly.
• Analytical and problem-solving

skills:
comfort with data, attention to detail in documentation, and capability to resolve customer issues efficiently.
• Organizational and time management

skills:
ability to manage multiple customer accounts, prioritize tasks, and meet timelines in a fast-paced setting.
• Technical and domain knowledge: familiarity with health insurance products, basic understanding of claims processes, and ability to work with CRM and MS Office tools.
• Educational background: bachelor’s degree in business, finance, marketing, or a related field; relevant certifications in insurance or financial services are an advantage.
•

Experience:
prior experience in health insurance, banking, financial services, or customer-facing roles is preferred.
• Professional attributes: high ethical standards, resilience

📌 Relationship Manager (India)
🏢 Niva Bupa Health insurance
📍 India