Job Title: Guest Service Associate (GSA) – Housekeeping Department: Housekeeping Reports To: Assistant Housekeeping Manager / Housekeeping Manager Job Summary The GSA – Housekeeping is responsible for supervising daily housekeeping operations, ensuring cleanliness standards, coordinating with team members, and delivering excellent guest service. The role also involves training junior staff and maintaining departmental SOPs.

Key Responsibilities
Supervise and coordinate the daily activities of GSAs and housekeeping attendants Ensure guest rooms, public areas, and back-of-house areas meet cleanliness and hygiene standards Conduct room inspections and ensure timely room readiness Handle guest requests, complaints, and special requirements promptly and professionally Train, guide, and monitor junior housekeeping staff Maintain housekeeping equipment, linen,



and cleaning supplies Coordinate with Front Office for room status updates Ensure compliance with safety, hygiene, and hotel SOPs Assist in inventory control and cost management Prepare daily reports and handovers Qualifications & Skills Diploma or certification in Hotel Management / Housekeeping preferred Minimum 1-2 Years Of Experience In Housekeeping Operations Good knowledge of housekeeping procedures, chemicals, and equipment Solid supervisory and communication skills Guest-oriented attitude with attention to detail Ability to work in shifts and handle pressure Age Criteria Preferably below 22-26 years Key Competencies Leadership & team coordination Time management Quality control Guest handling skills

📌 GSA/ Housekeeping Associate (Tholpetty)
🏢 Earthitects
📍 Tholpetty