Job Description
– Collections Officer (Unique Job ID) Designation Collections Officer Department Bucket 6+ and write off Collections Level L4 Employment Type In office, Full time Reporting Manager Title Area Collections Manager Language English, Hindi, Local language (preferred) Travel 60-80 km/Day Academic Qualification Graduation (B. Com, BBA or equivalent preferred) Work Experience Minimum 4 years Domain Knowledge (Preferable) Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession Job Purpose To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities
• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.




• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment. Key Skills Required Technical

Skills:
• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management Soft

Skills:
• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• People management
• Problem-solving
• Pressure-handling Key Performance Indicators
• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator Additional Role Details Work-Schedule 5 Days/Week and as per the work demand Hiring Local/Pan-India Candidates (Based on company policy) Additional Comment (if any) Requirement of Personal vehicle and smartphone

📌 -RECOVERY DEPT-RJ-JHALAWAR-BACL (Jaipur)
🏢 Bajaj Auto
📍 Jaipur