Key Responsibilities

* Provide technical guidance and troubleshooting support to field teams,
dealers and service centres to diagnose and resolve complex product issues
while minimising vehicle downtime
* Investigate field failures using telematics, diagnostic tools and warranty
data to pinpoint root causes and detect recurring failure patterns
* Formulate and validate immediate containment actions and permanent
corrective actions in close coordination with cross-functional engineering and
manufacturing teams
* Innovate digital diagnostic applications and tools to streamline fault
finding and improve service operations
* Publish technical advisories, service bulletins and updated repair
procedures to standardise best practices across the entire dealer network
* Analyse warranty claims, repeat repairs and breakdown data to build
predictive dashboards and generate actionable insights for management
* Drive first-time-right repair initiatives to reduce repeat service visits
and accelerate the overall turnaround time for technical escalations




* Conduct technical training workshops and webinars for dealership
technicians and field personnel to elevate technical capabilities
* Maintain comprehensive technical knowledge databases and failure analysis
records to preserve organisational learnings
* Deliver structured product quality feedback and field intelligence to
engineering teams to drive continuous design and manufacturing improvements

Ideal candidate

* Bachelor’s degree or diploma in Mechanical, Electrical, Electronics,
Automobile Engineering or Mechatronics
* Specialisation or certification in Electric Vehicle Technology preferred
* 3 to 5 years of experience in automotive or electric vehicle technical
support, product quality, service engineering or diagnostics
* Hands-on experience in EV systems, diagnostics and field issue resolution
* Proven experience collaborating with cross-functional teams and product
development

📌 Techical Support - Service (North) (Delhi)
🏢 River Mobility
📍 Delhi