Description

• Monitor and manage IT infrastructure to ensure uptime and performance; • Troubleshoot hardware and software issues to identify root causes and implement solutions; • Perform regular system maintenance tasks, such as updates, backups, and patches; • Collaborate with cross-functional teams to implement new technologies and improve existing systems; • Create and maintain documentation for IT processes, procedures, and configurations; • Implement and maintain security measures to protect systems and data from cyber threats; • Provide technical support and assistance to end users on IT-related issues. • Monitor and manage IT infrastructure to ensure uptime and performance; • Troubleshoot hardware and software issues to identify root causes and implement solutions; • Perform regular system maintenance tasks, such as updates, backups, and patches; • Collaborate with cross-functional teams to implement new technologies and improve existing systems; • Create and maintain documentation for IT processes, procedures, and configurations; • Implement and maintain security measures to protect systems and data from cyber threats; • Provide technical support and assistance to end users on IT-related issues.

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

Certified Information Systems Security Professional (CISSP) - Workforce Academy Online Workforce Academy Online

Required Skills

ADM - APS & OTHERS, Agile Methodology, Application Maintenance, Applications Support, Cloud Applications, Collaboration Tools, Consolidation Management, Design Thinking, End User Computing, Enterprise Resource Planning (ERP), Executive Presence, Human Resources (HR), Inclusion,



Personal Effectiveness, Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Service Desk P

Remote Type -

Hybrid

Work Shift -

Night Job (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Prospect Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Engineer - Service Desk P 4A (India)
🏢 1401 Genpact India
📍 India