At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over responsible diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary:

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.

The Service Now Senior Developer is responsible for the design, development, and implementation of complex Service Now solutions. This includes working with business stakeholders to understand their needs and to develop solutions that meet those needs. The Service Now Developer will also be responsible for maintaining and enhancing existing Service Now applications, as well as troubleshooting and resolving any issues that arise.

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Key Responsibilities

- Design, architect, develop, and implement complex Service Now solutions.




- Collaborate with business stakeholders to understand their requirements and develop solutions that address their business needs.
- Maintain and enhance existing Service Now applications.
- Troubleshoot and resolve Service Now-related issues.
- Stay up to date with the latest Service Now features and functionality.
- Mentor and train junior Service Now developers to enhance their technical skills.
- Contribute to the development and implementation of Service Now development standards and best practices.
- Collaborate with business analysts to identify, analyze, and document business processes that can be automated using Service Now.
- Work with IT Operations engineers to integrate Service Now with other IT systems, such as monitoring and ticketing systems.
- Apply a user experience-focused approach when designing, developing, and deploying customer-centric solutions.
- Participate in Agile planning ceremonies to define and prioritize Service Now tasks for upcoming sprints.
- Develop and test Service Now solutions in accordance with Agile methodologies.
- Deploy and support Service Now solutions in production environments.
- Monitor Service Now performance and troubleshoot issues to ensure optimal system functionality.
- Share knowledge and best practices with team members through code reviews, pair programming, and training sessions.




- Demonstrate self-direction and the ability to make sound decisions based on thorough data analysis and process evaluation.
- Lead the team by coordinating activities, providing technical guidance, and supporting team members to achieve project objectives.

Qualifications & Experience

- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
- 6+ years of experience in Service Now development and implementation.
- Service Now Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or HR Service Delivery (HRSD) certification is a plus.
- Hands-on experience with the following Service Now modules is required: Service PortalHR Service Delivery (HRSD)Service Now Workspaces Virtual Agent

Experience with the following Service Now modules is an added advantage:

- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- IT Asset Management (ITAM)
- Strategic Portfolio Management (SPM)
- Governance, Risk, and Compliance (GRC)

Additional Skills and Experience

- Experience with Service Now Flow Designer and Service Catalog.
- Experience with Agile development methodologies.
- Excellent problem-solving and analytical skills.
- Strong communication, collaboration, and teamwork skills.
- Experience with Service Now integrations.
- Experience with Service Now reporting and analytics.
- Experience with Service Now scripting languages.
- Experience with Service Now performance tuning and optimization.
- Experience with Service Now family release upgrades.
- Experience with Service Now Workspace development.
- Knowledge of the Service Now Common Service Data Model (CSDM) framework is a plus.
- Experience with Service Now security and compliance is a plus.

#HYDIT

📌 Senior Software Developer - ServiceNow (India)
🏢 Bristol-Myers Squibb
📍 India