Job Description:

1 Excellent spoken English Clear, confident verbal communication. Can understand UK/British-style accent.

2 Excellent written English Professional email writing, correct grammar and transparent customer communication.

KEY RESPONSIBILITIES

• Answer inbound customer calls and email enquiries.

• Process orders and follow up on stock, dispatch and delivery.

• Coordinate with warehouse, logistics and internal teams.

• Handle order amendments, refunds and customer issues.

• Maintain accurate records and complete written follow-ups.

IDEAL BACKGROUND

• Customer service, ecommerce, order processing or B2B support.

• Confident handling customers by telephone and email.

• Comfortable using Outlook, Excel and ecommerce/business systems (Shopify).

• Organised, accurate and able to prioritise multiple customer queries.





• Interested in a stable, long-term position.

Additional Details :

•Work Location: Thane

•Work Mode: Work from Office

•Working Days: Monday to Friday (5 days a week)

•Experience: 2–3 years

•Gender Preference: Male

•Working Hours:

o UK Summer Time: 11:30 AM – 10:30 PM IST

o UK Winter Time: 12:30 PM – 11:30 PM IST

•Leave Policy: UK bank holidays plus 1 day of leave per month

•Payroll: On-roll

•Interview Process: Telephonic interview followed by a face-to-face interview

Interested can share updated cv to Saloni Pimenta on [email protected] or What's app : (phone hidden)

📌 Hiring For Inbound Customer Service At Thane
🏢 Talisman HR Solutions
📍 Thane