Job Description

- Managing day to day operations of the Front Office department and help the Front Office Manager to run a operationally smooth department
- Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
- Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
- Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
- Ensure the safety and security of Hotel Guests and employees at the Hotel
- Maintain strict security procedures with credit and cash transactions, accounting procedures,



issue of room keys and guest confidentiality
- Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required

Additional Information

Your team and working setting:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

📌 Duty Manager (India)
🏢 FAIRMONT
📍 India