Job Description Insight Global is seeking a dedicated Configuration Support Analyst to join our team supporting a consumer healthcare client's Procurement Technology group. The Procurement Technology Configuration Analyst will support the administration, configuration, and ongoing enhancement of procurement technology platforms including sourcing and contract lifecycle management tools. Responsibilities include configuring workflows, templates, roles, and permissions, troubleshooting user issues, testing system updates, supporting deployments, maintaining documentation, and partnering with business stakeholders to resolve requests. The role also requires robust written communication skills, as the consultant will interact directly with business users, provide system guidance, and communicate changes and updates across the organization. This role will require hybrid onsite presence in Bangalore, India. Skills and Requirements 2+ years supporting, configuring, or administering an enterprise SaaS application (i.e. Salesforce, ServiceNow, Workday, Veeva, SAP Ariba, Coupa, Oracle Cloud, Dynamics 365, or similar)
Hands-on experience configuring workflows, business rules, templates, fields, roles, permissions, or similar application functionality.
Experience managing inbound support tickets, troubleshooting application issues, and resolving business-user requests.
Experience testing configuration changes, enhancements,



and product releases before production deployment.
Strong communication skills with the ability to gather requirements and work directly with business and technical stakeholders.
Experience with Malbek, Keelvar, or similar procurement technology platforms
Experience with CLM platforms such as Icertis, Coupa CLM, Agiloft, Ariba Contracts, or DocuSign CLM
Experience working in Agile environments using Jira, ServiceNow, or similar ticketing/change-management tools. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 Enterprise SaaS Configuration Analyst (Bengaluru)
🏢 Insight Global
📍 Bengaluru