Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Customer Centric Role Quality Product installation Tractor Service within Timeline & Quality . Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)Product complaints resolution with feedback to Plant HO. thru Field Technical reports. Ensure Retention of Customers – Under warranty as well as Post warranty. Conducting field service activities for customers. Ensure CSI amongst top in the industry. Warranty control, audit & dispute handling. Reduce vehicle down time & improve work quality. Managerial Role Ensure Dealership is Profitable & Sustainable Meet Organisational service Business targets like Spares , Lubes, accessories… etc. Capability building of dealers Manpower on technical skill and system & processes. Ensures Customer satisfaction among Sales & Dealers to support the function . Inclusion of Channels to propagate business at Dealership level as well as Organizational level.- Service Quality audit , Feedbacks , Field trials ,



Retro- fitments drives etc Preferred Industries Automobile Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture General Experience 4-7 years of Experience Critical Experience System Generated Core Skills Communication Skills Customer Sensitivity Consumer Focus Customer Relationship Management (CRM)Customer Support Manpower Management Dealer Relationship Management Negotiation Training & Development Revenue GenerationSAPService Planning Service Readiness Assessment Team Building Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Capability Building Service Quality Service Management System Generated Secondary Skills

📌 Senior Customer Care Manager - Tractor (India)
🏢 Mahindra Rise
📍 India