Job Description

:

Experience required: 8-10 years.

About the Role -
We are looking for a skilled and experienced Service Now Business Analyst with over 3 years of experience in the ITSM/ITOM/CSM/SPM moerall experience should be 10 plus year as BA. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proven track record of successfully managindule, ovg diverse stakeholders. Candidate will play a key role in gathering business requirements, coordinating User Acceptance Testing (UAT), conducting training sessions for end users, and supporting organizational change management efforts.

Key Responsibilities -

- Act as the subject matter expert (SME) for the Service Now modules.
- Gather, analyze, and document business requirements from various stakeholders to design effective Service Now solutions.
- Translate business requirements into functional specifications and ensure alignment with overall business objectives.
- Coordinate and lead User Acceptance Testing (UAT), ensuring the successful delivery of Service Now features and functionalities.
- Deliver training sessions and workshops to end users to ensure seamless adoption and utilization of all the Service Now modules.




- Facilitate and support organizational change management processes related to the implementation of all Service Now modules .
- Collaborate with cross-functional teams, including IT, customer support, project managers, and external vendors, to ensure smooth project execution.
- Identify and implement best practices to optimize the performance and functionality of the Service Now SPM module.
- Provide ongoing support and troubleshooting assistance for any issues related to Service Now SPM.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team workplace. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

- Flexible work arrangements, Free spirit, and emotional positivity
- Agile self-determination, trust, transparency, and open collaboration
- All Support needed for the realization of business goals,
- Reliable employment with a great atmosphere and ethical corporate culture

📌 Sr. Consultant - ServiceNow Job (India)
🏢 Yash Technologies
📍 India