Customer Liaison and Lodgement Officer (Building)

Temporary Full-Time (up to 12 months)

Help shape exceptional customer experiences while supporting the delivery of development outcomes across Lake Macquarie.

- Be part of a collaborative and customer-focused Building Team
- Flexible work options including a 9-day fortnight
- Opportunity to develop your career in a dynamic local government environment

LET'S EXPLORE THE JOB

We're excited to offer this newly created opportunity within our Building Team and are seeking a motivated, customer-focused professional to join us as a Customer Liaison and Lodgement Officer (Building).

As one of the first people to step into this exciting new role, you'll play a key part in enhancing our customer experience and supporting the efficient delivery of building and development services. Acting as the first point of contact for customers navigating the building application process, you'll assess and process development-related applications for lodgement acceptance, provide guidance on lodgement requirements, and support customers throughout Council's development assessment processes.

Working closely with Building Surveyors and other technical specialists, you'll help shape and establish this role while delivering exceptional customer service and ensuring applications are processed efficiently and in accordance with legislative requirements. This is a unique opportunity to make a meaningful impact, contribute to continuous improvement initiatives, and help drive positive outcomes for our customers and community.

What you'll be doing:

- Reviewing and processing a broad range of building and development-related applications for lodgement acceptance
- Providing advice and support to customers regarding application requirements and lodgement processes
- Managing customer enquiries and service requests in a timely and professional manner




- Supporting Council's commitment to improved assessment timeframes and customer outcomes
- Working collaboratively with internal teams, applicants and industry stakeholders to achieve positive outcomes

Read the position statement to learn more about this exciting opportunity.

LET'S HEAR ABOUT YOU

You're an organised and customer-focused qualified who thrives in a fast-paced environment. You enjoy helping customers navigate processes, have strong attention to detail, and can manage competing priorities while maintaining a high standard of service.

You communicate confidently with a diverse range of people, work effectively both independently and as part of a team, and are committed to delivering positive customer experiences.

You'll bring:

- Certificate IV in Business Administration or equivalent demonstrated administrative experience
- Demonstrated ability to provide high-quality administrative support while contributing to the effective operation of the wider Building Team.
- Experience reviewing and processing applications or administrative documentation in line with legislative or policy requirements
- Experience providing administrative support and processing online applications through digital platforms
- Well-developed communication and customer service skills
- Strong Microsoft Office skills and experience using business systems, databases and digital platforms
- The ability to interpret information, negotiate outcomes and apply policies and procedures appropriately
- A collaborative approach and commitment to working within a team environment

LET'S REVEAL THE PERKS

- Competitive salary $90,202 to $104,831 per year + 12% superannuation
- Weekly pay
- 35-hour week with flexible working arrangements
- 9-day fortnight
- Professional development opportunities
- Health and wellbeing initiatives
- Employee Assistance Program
- The opportunity to make a meaningful contribution to your local community

📌 Customer Liaison and Lodgement Officer (Building) (India)
🏢 Lake Macquarie City Council
📍 India