Role & responsibilities :
Conduct regular field visits to customers for the collection and recovery of overdue payments.
Follow up with customers regarding outstanding dues and committed payment dates.
Engage with customers professionally and discuss repayment options in line with applicable company policies.
Understand customer concerns and assist in resolving payment and account-related queries.
Maintain regular follow-ups on assigned accounts to facilitate timely recovery of overdue amounts.
Update customer visit details, payment information, commitments, and account status accurately in the designated company system/mobile application.
Achieve assigned monthly collection, recovery, field visit, and productivity targets.
Identify difficult, disputed, or unresolved accounts and escalate them to the concerned team for further resolution.
Ensure all customer interactions and collection activities are carried out in accordance with RBI guidelines, regulatory requirements, company policies, and ethical collection practices.
Maintain a skilled, respectful, and customer-centric approach during customer interactions.
Protect and maintain confidentiality of customer, account, and payment-related information.




Coordinate with internal teams for effective resolution of collection-related issues.
Maintain accurate records of field activities and submit required reports within stipulated timelines.
Use mobile/digital applications for collection updates, field reporting, and account tracking.

Preferred candidate profile:
Educational Qualification: Minimum 12th Pass; graduates will be preferred.
Experience: Candidates with minimun 1 - 6 years of relevant experience may apply.
DRA Certification: Mandatory.
Relevant experience in Collections, Recovery, Banking, NBFC, Financial Services, Sales, Customer Service, or Field Operations will be preferred.
Must have a two-wheeler and a valid driving licence.
Positive communication, negotiation, interpersonal, and customer-handling skills.
Comfortable working in a field-based and target-oriented setting.
Willingness to undertake regular field visits and local travel.
Basic understanding of loan/receivables collection and recovery processes will be an advantage.
Should be comfortable using mobile applications, digital platforms, and systems for reporting and updating collection activities.

📌 Field Officer Services Collections Dra Certified Only Muzaffarpur
🏢 Baroda Global Shared Service
📍 Muzaffarpur