JOB DESCRIPTION Team Leader (Night Shift)

Key Responsibilities and Duties

As a Team Leader, you are responsible for managing the team and ensuring production and quality targets are met. Identify issues proactively, enhance team capability, maintain accountability of team members, support client communication, and ensure a thorough understanding of all production processes.

Knowledge, Skills and Abilities
Exceptional verbal, interpersonal, and written communication skills
Organized, detail-oriented, and self-motivated
Qualified presentation and stakeholder management skills
Solid problem-solving and analytical ability
Robust leadership and team development capability
Ability to maintain effective relationships with internal teams and management
Professional and positive attitude




Good computer skills and basic troubleshooting ability

Essential Functions
Production monitoring and continuity
Review production and quality reports
Lead daily standing meetings and provide solutions
Work allocation and workload management
Issue identification and escalation management
Quality assurance ownership
Communication with leadership and stakeholders
Month-end reporting and closure activities

Eligibility Criteria

Experience Range: 8+ years in Revenue Cycle Management (RCM).

Current Designation: Assistant Team Leader (ATL) or Lead Associate (LA).

Domain: US Healthcare – Medical Billing

📌 Team Lead Thiruvananthapuram
🏢 Prochant
📍 Thiruvananthapuram