Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a cooperative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations

Your Role
Own end-to-end service delivery operations, ensuring service stability, availability, and SLA compliance.
Lead Incident, Problem, and Escalation Management to minimize outages and improve operational resilience.
Act as the primary interface for stakeholder communication, client escalations, and service reviews.
Drive service governance, KPI tracking, reporting, and continuous improvement initiatives.
Coordinate cross-functional teams to ensure operational readiness, resource planning, and delivery excellence.

Your profile
IT Service Management ITIL, Incident Management, Problem Management,



Change Management, Service Continuity.
Service Delivery Governance SLA Management, KPI Monitoring, Operational Metrics, Service Reviews.
Stakeholder Management Client Communication, Escalation Management, Customer Satisfaction, Executive Reporting.
Operations Support Production Support, Service Monitoring Tools, Ticketing Platforms, Root Cause Analysis (RCA).
Leadership Analytics Team Leadership, Cross-functional Coordination, Dashboard Reporting, Continuous Improvement.

What you''ll love about working here:
We're committed to ensuring that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini.
Also get to participate in internal sports events, yoga challenges, or marathons.
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📌 Lead Software Engineer Navi Mumbai
🏢 Capgemini
📍 Navi Mumbai