Technical Skills:
Experience in ITSM and CSM administration and development work with enhancements and integrations.
Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists
Experience on creation and customization of complex workflows and custom workflow activities
Experience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages
Experience in CMDB, Discovery

Must have skills:
Must be ServiceNow CSA certified
Must be ITIL v3 certified
Must have recent 2024/2025 delta certifications in ServiceNow
Must have experience with how to GlideRecord query a client script and business rule
Must have experience in interpreting user requirements
Must have experience and examples with designing in Flow Designer
Must have experience in CSM and Retail Service Mgmt.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Now Csm Professional Mumbai
🏢 Envision Technology Solutions
📍 Mumbai