Operations Executive – Customer Coordination

S.K. Translines Pvt. Ltd.

Location: Mumbai, Maharashtra | Full time | In person

Salary: ₹15,000–₹30,000 per month

Industry: Logistics & Transportation

Job Summary

Serve as the operational contact for customer shipment updates, service queries and resolution follow-ups.

Key Responsibilities
Receive customer movement requirements and coordinate them with operations teams.
Provide verified pickup, transit and delivery updates to customers.
Record service queries and complaints with transparent ownership and follow-up dates.
Coordinate with branches, drivers and transporters to resolve shipment issues.
Escalate urgent or unresolved cases and maintain customer communication logs.

Qualifications & Experience

Graduate preferred. Relevant experience in logistics,



transportation or the role’s core function is preferred. Candidates should be comfortable managing time-sensitive follow-ups and maintaining accurate records.

Skills

Customer communication, shipment follow-up, complaint coordination, email and Excel.

Application Questions
Are you available for a full time, in-person role in Mumbai?
What relevant logistics or transportation experience do you have?
How would you respond to a customer requesting an update when delivery is delayed?
What is your notice period or earliest joining date?
Is your expected monthly salary within ₹15,000–₹30,000?

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Operations Executive – Customer Coordination Mumbai (India)
🏢 SK Translines
📍 India