Experience: 2–4 years

Location: Hinjewadi phase II

Job Summary: We are looking for a Desktop Support Engineer with robust technical troubleshooting skills and excellent communication skills to provide IT support to end users, including VIP users and senior management.

Key Responsibilities:
Provide L1/L2 desktop support for laptops, desktops, printers, and other IT peripherals.
Troubleshoot Windows OS, hardware, software, and application-related issues.
Provide support for MS Office, Outlook, Microsoft Teams, and Microsoft 365.
Handle basic Active Directory tasks, password resets, and user access issues.
Troubleshoot LAN, Wi-Fi, VPN, and connectivity issues.
Install, configure, and maintain IT equipment and software.
Coordinate with internal IT teams for timely resolution of technical issues.
Maintain incident records and ensure timely ticket closure as per SLA.

Required Skills:




Good knowledge of desktop troubleshooting and Windows OS.
Hands-on experience with hardware, software, and networking basics.
Knowledge of MS Office, Outlook, and Active Directory.
Excellent verbal and written communication skills.
Good customer-handling skills and a qualified attitude.
Ability to interact confidently with users and explain technical issues clearly.
Prior experience in VIP support will be an added advantage.

Candidate Profile: Candidates with desktop support experience, solid communication skills, a customer-focused approach, and good troubleshooting abilities are preferred.

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 Desktop Support Engineer Pune
🏢 Cms IT Services
📍 Pune