Experience: 1–2 Years
Process: US International Voice Process
Shift: US Shift / Night Shift
Employment Type: Full time
Location: Basweshwara Nagar , Bangalore

Job Summary

We are looking for candidates with 1–2 years of experience in a US International Voice Process, with hands-on experience using Cisco IP Phones or Cisco telephony systems, to support our client's procurement operations.

Candidates will handle procurement-related enquiries from US-based customers and vendors, provide purchase order updates, coordinate with internal teams, and ensure timely query resolution.

Key Responsibilities
Handle inbound and outbound calls from US-based customers and vendors.
Address procurement-related enquiries, including purchase orders, pricing, order status, delivery updates, and vendor queries.
Use Cisco IP Phones or Cisco telephony systems for daily call handling.
Manage call transfers, call holds, conferencing, and other call-handling functions.
Coordinate with procurement teams to resolve customer and vendor enquiries.
Maintain accurate call records and update CRM or ticketing systems.
Ensure timely resolution of enquiries while meeting SLA and call quality standards.




Provide email follow-ups and documentation when required.

Mandatory Requirements
1–2 years of US International Voice Process experience.
Hands-on experience working with Cisco IP Phones / Cisco telephony systems.
Excellent spoken English with explicit pronunciation and a neutral accent.
Experience handling inbound and outbound calls with US customers.
Strong customer service and problem-solving skills.
Positive computer skills and knowledge of MS Office.
Willingness to work in US shifts.

Preferred Skills
Experience handling procurement-related enquiries.
Knowledge of purchase orders, order management, and vendor coordination.
Familiarity with Cisco Finesse, Cisco Jabber, or similar Cisco calling applications.
Experience using CRM or ticketing systems.
Basic understanding of procurement or supply chain operations.

Candidate Screening Criteria

Mandatory:
US International Voice Process experience – 1–2 years.
Hands-on Cisco IP Phone / Cisco telephony experience.
Excellent English verbal communication.
Comfortable working in US shifts.

Pay: ₹50,000.00 - ₹75,000.00 per month

Work Location: In person

📌 Us Voice Process Executive Dasarahalli
🏢 Velocious Tech Solutions
📍 Dasarahalli