Role & Responsibilities – Hospitality Support Executive
Handle customer queries through calls, emails, and chats regarding hotel bookings and reservations.
Assist customers with current hotel bookings, modifications, cancellations, and rescheduling.
Coordinate with hotels and vendors to confirm room availability, rates, and booking details.
Resolve customer complaints related to bookings, payments, refunds, check-in, and check-out.
Provide information about hotel facilities, amenities, locations, policies, and available services.
Communicate with hotel partners and suppliers to ensure smooth service delivery.
Follow-ups: Track pending bookings, refund requests, and customer concerns until resolution.
Maintain qualified communication and ensure customer satisfaction.
Maintain accurate records of bookings, customer interactions, and complaints.

Pay: ₹10,000.00 - ₹12,000.00 per month

Advantages:
Paid time off

Work Location: In person

📌 Support Executive Ujjain
🏢 Rihash Enterprises
📍 Ujjain