Welcome customers and understand their vehicle service and repair requirements.
Prepare accurate job cards, recording customer complaints, vehicle details, and requested services.
Explain required repairs, maintenance work, estimated costs, and delivery timelines to customers.
Coordinate with technicians, workshop supervisors, spare parts, and warranty teams to ensure timely service completion.
Provide regular updates to customers regarding repair progress and vehicle delivery.
Explain repair estimates and obtain customer approval before undertaking additional work.
Ensure proper documentation, billing accuracy, and timely vehicle handover.
Conduct vehicle delivery explanations and ensure customer satisfaction after service.




Handle customer complaints professionally and coordinate with the relevant teams for resolution.
Promote periodic maintenance, value-added services, and customer retention initiatives.
Follow Tata Motors service standards, company SOPs, safety procedures, and quality guidelines.
Achieve assigned targets for customer satisfaction, labour revenue, upselling, service retention, and other service KPIs.

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks:
Leave encashment
Provident Fund

Experience:
Advisor: 3 years (Required)

Work Location: In person

📌 Automotive Service Advisor Kottayam
🏢 Luxon TATA
📍 Kottayam